Important Info
Cirium Updates
- ★ FlightGlobal is now Cirium
- Is Cirium brandname registered as Fictitious Business Name (“FBN”) or “Doing Business As” (“DBA”) as required under US laws? How can I get copy of registration if requested by a customer?
- Is Cirium an affiliate of Reed Business Information?
- The contracts with customer for the account I manage has FlightGlobal, FlightStats or Diio mentioned everywhere, do I need to change those contracts?
- My customer contracts are with FlightStats or Diio. Does this mean I need to change or sign new contracts under Cirium?
- Should I be worried about changing my contract again?
Product Updates
Privacy Policy
System Availability
Cirium
Premium Analysis Workbooks
- ★ What if I forgot my password?
- ★ How do I check system status?
- How you calculate and measure the moment the plane move on/off block?
- Why I am seeing incomplete coverage in the Premium Analysis workbooks?
- How are Tracked Arrivals and Tracked Departures different from Tracked Flights?
- How do you define coverage and other fields such as flights, tracked, completion factor?
General Information
Flight Dashboard
Flight Values Analyzer
Flight Schedules
- Who sees my schedules?
- Where to submit.....?
- Whom should I contact when applying for an IATA designator to submit my schedules?
- What schedules formats do you accept from airlines?
- Can you receive schedules which contain only ICAO code airport stations and ICAO code aircraft equipment?
- Does your database have schedules for charter, on demand, or taxi flights?
Diio
Diio Training Sessions
Diio Help Desk Login
Customer Updates
Diio
FlightStats
Trip Data Services
- What if one of my preferred airlines isn't available through Travel Waiver Services?
- Why are you telling corporations to ask me (TMCs) for access to published exception waivers?
- How is this different from what my TMC does already?
- Why is my corporate client getting email from you?
- If I am a corporation who doesn’t buy anything from FlightGlobal or FlightStats, am I in the right place?
Subscription
- ★ What FlightStats.com subscription levels are available?
- ★ Why did FlightStats move to a subscription model?
- How do I hide Codeshares?
- What is the difference between Remaining and Reserved credits?
- How do I obtain a printable receipt?
- What if I begin my subscription in the middle of the month?
Historical Flight Status
- ★ Can you tell me more about the Historical Flight Status feature on FlightStats.com?
- Do you show on-time, delay or cancellation information in the Historical Flight Status By Route/Airport listings?
- Can I see all historical flights departing or arriving a particular airport?
- Can I see all historical flights on a particular route?
- What if I don't know the historical flight number?
- Can I use this information for passenger claims against the airlines?
Flight Alerts
- ★ Can you tell me more about the Flight Alerts feature on FlightStats.com?
- ★ What are the different types of flight alerts?
- ★ What is a flight alert?
- ★ How do I add a flight alert?
- How do I add a flight alert for a flight that departs today and arrives tomorrow?
- How do I update my FlightStats user account profile?
Data Exports
- ★ Can you tell me more about data exports?
- Is there a way I can see what I was originally quoted for a data export?
- Why is the is_freighter set to 0 for some cargo flights?
- Are there any special restrictions or terms of use for the data exports?
- Do you do custom data exports?
- It says there was an error generating the data export. Did my credit card get charged?
Airport Departures and Arrivals
- ★ Can you tell me more about the Airport Arrivals and Departures feature on FlightStats.com?
- Can I look up past and future flights with Airport Departures and Arrivals?
- How do I turn off all the codeshare flights on Airport Departures and Arrivals?
- How do I change the sort order of the flight listing for Airport Departures and Arrivals?
- How do I remove all of the filters for Airport Departures and Arrivals?
- How do I get remove a filter for Airport Departures and Arrivals?
Flight Tracker
- How do I look up past flights?
- How do I look up future flights?
- How do I look up current flights on FlightStats.com?
- What is ADS-B?
- Where can I learn more about FAA positional data?
- Where can I learn more about available positional data?
General Information
- Do you have introductory videos for FlightStats.com paid features?
- How do I provide feedback on a map?
- Can you manually verify my email?
- The link in the verification email is not working. What do I do?
- Why am I not receiving the verification email?
- I can’t find the verification email you sent, how do I resend it?
Travel Tips
- What is the difference between an airport terminal and a concourse?
- What are the airport parking fees?
- What is the airport tax?
- Are there storage lockers at the airport?
- Can I exchange foreign currency at the airport?
- Do you have information about traveling with children?
On-Time Performance
- Why is the number of cancellations in your free online OTP Monthly report for an airline different?
- When do you publish the free online OTP Monthly report?
- Do you have high level coverage numbers for an airline?
- How can I participate in the annual On-Time Performance Awards?
- How do you define Tracked and Completed?
- How do you define on-time and delayed?
FlightStats for Android
- How do I delete the FlightStats for Android application from my mobile device?
- How do I see the flight history event timeline in FlightStats for Android?
- How do I use the My Flights feature in Flightstats for Android?
- How does FlightStats for Android differ from FlightStats.com?
- How do I show/hide codeshares in FlightStats for Android?
- How do I see the flight progress in FlightStats for Android?
FlightStats for iPhone
- ★ What is FlightStats for iPhone?
- How do I use the iPhone Notification Center feature to see my current flights?
- What is the FlightStats Today widget?
- What is FlightStats for Apple Watch?
- How do I delete the FlightStats for iPhone application from my mobile device?
- How do I use the My Flights feature in FlightStats for iPhone?
Developer Center
- Can I look up past flight schedules?
- Can we whitelist your IP address to ensure we receive alerts?
- Why can't I find certain flights in the Connections API?
- Can I connect to the APIs with a proxy?
- What are the HTTP Status Codes?
- Should customers download and install the FlightStats ssl certificate?
Agent Advantage
- How do I add, modify, or use a Waiver?
- What is the FlightStats Waiver Service?
- Why is my browser no longer supported in Trip Center?
- What is the difference between Trip Outcome Reports and Trip Assist Reports?
- What is Trip Outcome Reporting?
- What are Trip Assist Reports?
Marketplace
- ★ Can you tell me more about the Marketplace?
- What is the maximum size for an item I want to add to the Marketplace?
- How can I guarantee ordering for items within a Marketplace channel?
- Why does /latest (or /earliest) return 404 in the Marketplace?
- What is a Marketplace historical channel?
- What is a Marketplace event?